Terms and conditions
1. General Information
  • Services offered are for relaxation and therapeutic purposes only.
  • All treatments and services are subject to availability.
2. Appointments
  • Advance booking is required to secure a session.
  • Arrive at least 10-15 minutes before the appointment time for check-in and preparation.
  • Late arrivals may result in a shortened session without a refund. 
3. Cancellations and Rescheduling
  • Cancellations must be made at least 24 hours in advance.
  • Late cancellations or no-shows may incur a fee or forfeit the deposit.
  • Rescheduling is subject to availability. 
4. Health and Safety
  • Clients must disclose any medical conditions, allergies, or injuries before the session. 
  • The firm reserves the right to refuse treatment if it deems the service unsuitable for the client’s health condition. 
  • For safety and hygiene, clients must follow the staff’s instructions during the session. 
5. Payment Terms
  • Payment must be made at the time of booking or before the session begins.
  • Accepted payment methods include cash, credit/debit cards, and online payment options. 
  • All prices are inclusive/exclusive of taxes (mention applicable tax laws). 
6. Gift Cards and Promotions
  • Gift cards are non-refundable and must be used within their validity period.
  • Promotions and discounts cannot be combined unless explicitly stated. 
7. Code of Conduct​
  • Clients must behave respectfully toward staff and other clients. 
  • Any inappropriate behavior will result in the immediate termination of the session without a refund. 
8. Privacy Policy
  • Personal information collected during booking will be used only for service purposes. 
  • The firm will not share client data with third parties without consent. 
9. Liability Disclaimer
  • The firm is not liable for any injuries, adverse reactions, or outcomes resulting from undisclosed health conditions.
  • The firm is not responsible for the loss of personal belongings. 
10. Changes to Policies
  • The firm reserves the right to modify these terms and conditions at any time without prior notice.